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For a healthy together

Covid-19 information & safety measures

We do everything to ensure a safe stay. But we also depend on your support. Which guidelines apply to you as a guest, which safety measures we have taken for a worriless vacation and frequently asked questions – all this we will answer here.

Covid-19 update | Key facts at a glance

  • The “Must have rule” (tested, recovered, vaccinated) is required for access to indoor facilities 12 years and up
  • Mandatory registration at gastronomy
  • Rapid antigen tests free of charge on site

Find more detailed information on the current entry regulations to Austria HERE
 

This page is constantly being updated and completed.
Subject to change | Last update: 01 August 2021

Take a deep breath. Get started. Healthy together.

The safety and health of our guests, employees and residents is a top priority. In addition to the currently applicable regulations decreed by the Austrian federal government, the main decision makers in Ötztal have also developed additional measures for your safety in a special task force set up by Ötztal Tourismus. Due to legal requirements, there may be changes and adjustments to the measures at any time and without prior notice.

High five, high fun.

What should you watch out for on a ski day in Ötztal? The following video explains the five most important points.
Spoiler: Don't forget about point 5.

Guidelines for you as a guest in Ötztal

Simple measures, great effects: we all know them by now, the hygienic coronavirus safety measures that everyone can and should pay attention to personally. Please always stick to it and thus protect yourself and others. #healthytogether

Keep a distance of two meters

Cashless payment if possible

No shaking hands but perfect appreciation

Wash hands several times a day

Wear a FFP2 mask in signposted areas

Sneeze/cough into your elbow

From holiday planning to departure:

Information & safety measures

1. Holiday planning

Planning is half the battle. This is even more true in these special times. Before you start organizing your winter vacation, you should first find out more about the current coronavirus situation in Austria and Tirol:

  • HERE you can get continuously updated information on the situation in Austria
  • HERE you can get the latest information on the situation in the Province of Tirol

The “Stop Corona” app of the Austrian Red Cross is your reliable companion on holiday in Austria and will help you if needed. More information about the app is available HERE

We would like to help you plan your holidays and give you the greatest possible flexibility:

2. Getting here

You can find the currently valid entry regulations for Austria as well as the most important questions and answers HERE

Further advice on traveling to Tirol, information on Innsbruck Airport and what to consider when traveling by train, bus or shuttle transfer to the accommodation can be found HERE

Guests from high incidence and virus variant areas or when entering the country without certificate ("Must have rule") have to register for pre-travel clearance in order to enter Austria.
More details from the Robert-Koch-Institut: www.rki.de

Austria will use the ECDC map for risk areas as a guide. Depending on the infection situation, other entry regulations can therefore apply to our guests.

  • Green/orange: free entry
  • Red: Entry only for tested, vaccinated or recovered persons
  • Dark red: Entry only for tested, vaccinated or recovered persons. In addition, a ten-day quarantine is mandatory. Early termination of this quarantine is possible on the fifth day after entry at the earliest.

3. On site

Accommodations

The “must have rule” (tested, recovered, vaccinated)* is required for access from 12 years and up.

If the stay lasts beyond the validity of the certificate presented at check-in, tests are required. There are test possibilities on site.

Further safety measures:

  • The regulations for wellness operations are analogous to leisure facilities

HERE you will find more details about the safety measures taken in accommodations

Ski Area (Last update: Winter 2020/21)

Within the scope of the existing possibilities we take measures to counteract the spread of COVID-19 in the best possible way and thus contribute to the protection of our guests and employees.

  • The legal requirements are minimum requirements. In addition, we are constantly working on taking further effective measures.
  • At Bergbahnen Sölden, several employees are trained as COVID-19 officers, who are also highly skilled in dealing with suspicious cases.
  • Our 2 main feeder lifts to the ski area - Giggijochbahn (4,500 pers./h), Gaislachkoglbahn (3,600 pers./h) - are among the most powerful feeder lifts worldwide. Both lifts start their daily service already at 08.00 am. 
  • The Sölden ski area extends over 430 hectares of slopes, the average available ski area per skier is about 400 m² or there are only 25 skiers per hectare.
  • None of our lifts runs longer than the critical 15 minutes. The ascents with the lifts only take between 2 and 10 minutes. These short travel times reduce the risk of infection significantly.
  • We leave it up to you to decide whether you want to enter a cabin where there are already people.
  • All our employees with customer contact wear mouth and nose protection at all times during their working hours. 
  • We recommend to guests and staff members to install the anonymous Stop Corona app of the Austrian Federal Government.

5 basic rules of conduct

1. Keep enough distance
2. Nose and mouth cover
3. Online Ski Ticket
4. Ventilate the cabins
5. Show personal responsibility
  • Nose and mouth cover
    Please always carry a nose-mouth cover (NMC) with you and use it if the required minimum distance of 2 meters from other people cannot be maintained.
    In principle, wearing a NMC is mandatory in all indoor rooms.
    A NMC must be used in the following areas:
    • At all ski pass offices and cash desks of Bergbahnen Sölden
    • In the access/waiting area of mountain lifts
    • In the entire station, boarding & exit area as well as during lift rides (mountain gondola/chairlift, lifts, T-bar lifts)
    • When using moving carpets (in the practicing area)
    • In all mountain restaurant and gastronomy areas (NMC is not required at the tables)
    • When using the sanitary facilities
    • In the skibus & at the skibus stop
  • Mountain lift operation
    As in all public transport facilities, it is mandatory to wear a NMC in mountain gondola cabins and when using chairlifts or T-bar lifts.
    For using the mountain gondolas and chairlifts with wind protection shields as well as when queuing at the cash desk and at the ski lift, wearing an FFP2 face mask is required by law for adults and children from 15 years!
    Children between 6 and 14 years of age do not need an FFP2 face mask, but must wear an appropriate nose and mouth cover (NMC).
    A regular nose and mouth cover is sufficient for both adults and children on chairlifts without wind protection shields as well as on T-bar lifts and moving carpets.
    The gondolas and chairlifts with weather protection hoods (bubbles) may only be occupied to 50% of the maximum seating capacity (e.g. 10-seater gondola with a maximum of 5 people).
    We leave it up to you to decide whether you want to enter a cabin where there are already people.
    All gondolas are regularly ventilated and disinfected.
    Each ride takes less than 15 minutes, which is below the critical threshold. To keep the time travelling as short as possible, all cable cars run at an increased speed.
    It is recommended to open the windows of the gondola cabins so that they are well ventilated during the lift ride.
     
  • Skipass offices
    It is mandatory to wear a NMC at all skipass desks. Please also keep a minimum distance of 1 meter from other people.
     
  • Waiting areas of ski lifts
    It is compulsory to wear a NMC in the waiting areas of all mountain lifts. If possible, please keep a minimum distance of 1 meter from other people.
     
  • Sanitary facilities
    A NMC must also be used on the way to the WC and when using the toilet facilities. Please also keep a minimum distance of 1 meter from other people.
    Sufficient disinfection stations are available in all sanitary facilities.
     
  • Restaurants with table service | Self-service restaurants
    In all restaurants, the legally decreed distance between tables is observed or appropriate separating devices (e.g. glass panels) have been installed.
    The NMC must be used when entering the restaurant until you reach your table, and also on the way to the toilet. No NMC is required when sitting at the tables.
    In the self-service restaurants, the hygiene measures in the free-flow areas were adapted and expanded. The NMC must also be used in the entire free-flow area.
    We also offer all of our menus/drink menus online. They can be called up via our iSki Sölden App, our website or via QR code directly in the mountain restaurants.
     
  • Umbrella bars
    There will be no après-ski in the habitual way at the umbrella bars operated by the mountain lifts. The bars are run as a coffee lounge with table service, where only guests with a seat are served. The legally decreed distance between tables is observed. Music in the restaurants and bars operated by the mountain lifts will only be subtle background sound; après-ski atmosphere will be consciously avoided.
     
  • Skibuses
    As in all public transport facilities, it is mandatory to wear a NMC in the skibuses and at the skibus stops.
     
  • Events
    Due to the currently applicable legal framework and restrictions, it is not possible to hold larger events. The weekly events Indian Girl (night ski show) or the Sölden/Electric Mountain Parties will not take place from the current point of view. The Electric Mountain Festival (08 + 09 April 2021) and Hannibal (16 April 2021) are currently still open and also depend on the legal framework. More detailed information will be available in good time.
    The weekly night skiing including tobogganing (without show), Tischlein Deck Dich (The Wising Table), ELEMENTS by night and Summit Dinner will take place as planned.
     
  • Disinfection, cleaning
    Please follow the general hygiene rules and wash your hands regularly. A sufficient number of disinfectant dispensers will be made available.
    The cabins on the mountain gondolas can be perfectly ventilated by opening the cabin windows during the entire lift ride. Our employees ensure that the windows of empty cabins are kept open.
    Disinfection measures are also carried out at regular intervals in our toilet facilities and elevator cabins. Bergbahnen Sölden pay maximum attention to thorough cleaning/disinfection activities, such as cleaning or disinfecting tables/bar areas in the mountain restaurants as well as handrails, door handles and sanitary facilities.
     
  • General information
    Please do not leave your used protective mask or handkerchiefs in the mountain lift cabins, but dispose of them properly in the garbage bins provided.
    Please always observe the recommendations and guidelines and follow the instructions given by our employees, especially those relating to the currently applicable hygiene regulations.
    Please show personal responsibility and protect your health as well as the health of all people around you.

Restaurants, mountain gastronomy & ski huts

The “must have rule” (tested, recovered, vaccinated)* is required for access from 12 years and up.

Further safety measures:

  • A nose and mouth cover (from 12 years and up) only has to be worn when picking up food (no "must have rule" required)
  • If you stay longer than 15 minutes, all guests are required to register. Registration is also available via QR code.

The “must have rule” (tested, recovered, vaccinated)* is required for access.

It applies to all guests who stay longer than 15 minutes. Guests are requested to provide their personal data if they stay longer than 15 minutes.

  • First name, last name, number of people and contact details (telephone number) are requested.

Data is collected using a QR code or printed data sheets that must be completed. Data will be made available to the health authorities in the event of a suspected Covid-19 case. The so-called contact tracing procedure ensures quick tracking of all contact persons. The authority is supported so that infected people can be isolated quickly.

Ski rental, storage service & shops

In addition to general hygiene measures, the following safety precautions will apply:

  • A nose and mouth cover is required (from 12 years and up)
  • Online booking or reservation of rental material is recommended

Ski schools & ski courses (Last update: Winter 2020/21)

Together with the Austrian Ski Teaching Association, the professional Ötztal ski schools will adhere to the following measures for snow sports lessons:

  • Keep enough distance: An nose and mouth cover is compulsory wherever the minimum distance cannot be maintained
  • Wear nose and mouth cover: Nose and mouth cover is mandatory in all indoor areas; if necessary, a sneeze guard provides additional protection. Nose and mouth cover is compulsory for parents and ski instructors in the children's area.
  • Disinfection: Sufficient disinfection stations are available in all indoor rooms, all surfaces are thoroughly disinfected several times a day.
  • Online booking: In order to prevent crowds in ski school offices, we recommend booking the lessons online in advance or in case there are any questions, discussing them in advance by telephone. At the same time all data required for contact tracing can already be recorded.
  • Cancellations: The ski schools are offering flexible cancellation conditions this year. The ski courses can often be canceled free of charge up to 7 days prior to arrival.
  • Groupsize: maxium of 10 people

Thermal spa & leisure time facilities

The “must have rule” (tested, recovered, vaccinated)* is required for access from 12 years and up.

Further safety measures:

  • Mandatory registration

Skibus & public transport lines within the valley

  • nose and mouth cover required (from 6 years and up)
  • Tickets should be reserved ONLINE in advance - tickets.vvt.at

Further safety measures:

  • Surface disinfection and bus ventilation measures.
  • The buses are permanently ventilated during breaks or waiting times.

Between October and April all guests with a valid guest card can use the regular buses free of charge. Simply show the guest card to the bus driver when entering. All information details about current timetables and changes can be found on the following websites:

ÖTZTALER VERKEHRSBETRIEBE - bus line

TIROL VVT - Tirol's public transport

ÖBB - Austrian Railways

INNSBRUCK Airport

Après-ski & nightlife

The “must have rule” (tested, recovered, vaccinated)* is required for access from 12 years and up.

NEW since 22 July: Tested persons require a valid PCR test (valid for a maximum of 72 hours from sampling). This can be done for ALL VISITORS in the official screening streets.

Further safety measures:

If you stay longer than 15 minutes, all guests are required to register. Registration is also available via QR code.

Further preventive measures on site

Wastewater monitoring

In cooperation with the municipality of Sölden and the University of Innsbruck, wastewater tests are carried out constantly. These test can indicate with a high accuracy an early detection of possible infections. With this improved prevention, a quick and targeted response and therefore increased measures can be made.

*Access authorizations & tests

The “must have rule” is required for access from 12 years and up. A certificate of a negative Covid test, a valid vaccination or a recovery document is required. The following regulations apply:

Negative Covid test:

  • Antigen tests are valid for 48 hours
  • PCR tests are valid for 72 hours
  • Antigen self-tests are valid for 24 hours (must be recorded digitally!)

All antigen rapid tests and antigen self-tests are free of charge!

Vaccination certificate:

The following periods of validity and guidelines apply to vaccination certificates:

  • Valid for 3 months 22 days after the first vaccination; Update: From 15 August, vaccination is only valid after complete immunization as evidence of a low epidemiological risk. The proof is issued from the day of the 2nd vaccination. The rules for people who are vaccinated with Johnson & Johnson and for those who have recovered and who have been tested remain unchanged.
  • Valid for 9 months after the second vaccination (from the day of first vaccination)
  • In the case of a vaccine with only one dose, valid for 9 months from 22 days after the first vaccination

Medical certificate or isolation notice for recovered persons (valid for 6 months from start of illness)

Proof of neutralizing antibodies (valid for 3 months from issue date)

2. Testing spots in Ötztal:

Test Centers:

To register for a test in a test center, please open the following link: tiroltestet.leitstelle.tirol. You can log in using the Antigen Test button. The field for the social security number must be left blank. Please enter the address of your accommodation
in the address field.

Online registration for a free PCR test in a screening street is possible via the same link. You can log in using the Nachtgastro button.

 

UMHAUSEN

Therapiezentrum Radl (Antigen test)
Adress: Farchpuit 6, 6441 Umhausen

Opening times:
Mon, Wed, Fri: 7.00 - 9.00 am
Tue, Thu: 5.00 - 7.00 pm

 

SÖLDEN

Test station Sölden
Dr. Hermann Köhle
Adress: Gemeindestraße 1, 6450 Sölden

Opening times:
Mon - Fri: 8.00 am - 5.00 pm

Test station Sportclinic Sölden
Adress: Dorfstraße 160, 6450 Sölden

Opening times:
Sat & Sun: 8.00 am - 5.00 pm

 

FURTHER TEST CENTERS IN TIROL

Screeningstraße Imst
Adress: Schwimmbadweg 20, 6460 Imst

Opening times:
Mon - Fri: 7.00 am - 5.00 pm
Sat/Sun/Public holidays: 8.00 am - 4.00 pm

Registration required via tiroltestet.leitstelle.tirol.

Teststraße MedAlp
Adress: MedAlp Platz 1, 6460 Imst

Opening times:
Mon - Fri: 7.00 am - 5.00 pm
Sat/Sun/Public holidays: 8.00 am - 2.00 pm

Registration required via tiroltestet.leitstelle.tirol.

Sportzentrum Telfs (Eingang West)
Adress: Franz-Rimml-Straße 4, 6410 Telfs

Opening times:
Mon - Fri: 7.00 am - 4.00 pm
Sat/Sun/Public holidays: 8.00 am - 4.00 pm

Registration required via tiroltestet.leitstelle.tirol.

Screeningstraße Reutte/Breitenwang
Adress: Planseestraße 66a, 6600 Breitenwang

Opening times:
Mon - Fri: 7.00 am - 3.00 pm
Sat/Sun/Public holidays: 8.00 am - 3.00 pm

Registration required via tiroltestet.leitstelle.tirol.

Testzentrum Innsbruck | Olympiahalle
Adress: Olympiastraße 10, 6020 Innsbruck

Opening times:
Mon - Fri: 7.00 am - 4.00 pm
Sat/Sun/Public holidays: 8.00 am - 4.00 pm

Registration required via tiroltestet.leitstelle.tirol.

The free testing of foreign guests at the doctors in private practice in the Ötztal is currently not possible. Guests have to pay it themselves. Please ask the doctor about the exact fees.

Dr. Erik Böck Siedlungsstraße | Haiming
T +43 5266 88 312

Dr. Alexander Smekal | Parkplatz Ötztaler Höhe

Opening times:
Mon-Fri 8.30 – 11.30 am & 5.00 – 7.00 pm
Sat 8.30 am – 1.00 pm
Sun 10.00 am – 2.00 pm

Keine Online-Anmeldung möglich

Dr. Christian Hallbrucker | Oetz
T +43 5252 20244

Rapid antigen tests and PCR tests are available. Please register in advance by telephone for testing during surgery hours. Costs: PCR test € 85

Available at the weekend and public holiday from 12.00 noon to 7.00 pm: 22.05., 23.05., 29.05., 30.05., 03.06., 05.06., 06.06., 12.06., 13.06., 26.06., 27.06., 03.07., 04.07., 10.07., 11.07., 17.07., 18.07., 24.07., 25.07.

Dr. Stephan Grünewald | Oetz
T +43 5252 20303

Rapid antigen tests, antibody tests and PCR tests are available. No pre-registration by telephone necessary during surgery hours. Costs: Antibody test: € 25 | PCR test: € 115

Available at the weekend and public holiday from 12.00 noon to 7.00 pm: 24.05., 19.06., 20.06., 31.07., 01.08.

Dr. Dimitrios Karagiannis | Umhausen
T +43 5255 50222

Rapid antigen tests and antibody tests are available. Please register in advance by telephone for testing during surgery hours. Costs: Antibody test € 40

Dr. Josef Strigl | Umhausen
T +43 5255 50 200

Only with registration by telephone.

Dr. Hannes Hörtnagl | Längenfeld
T +43 5253 64900

Rapid antigen tests are available. No pre-registration by telephone necessary during surgery hours.

Dr. Herbert Illmer | Längenfeld
T +43 5253 5217

Rapid antigen tests and PCR tests are available. Please register in advance or make an appointment. The tests can be carried out during surgery hours. Costs: PCR test € 105). Information: The test must be brought to the Obrist laboratory in Zams by the person being tested.

Dr. Wolfang Drapela | Sölden
T +43 5254 3039 9

Rapid antigen tests are available. No pre-registration by telephone necessary during surgery hours.

Ambulatorium Obergurgl, Dr. Brunner-Schlegel | Obergurgl
T +43 5256 6423

Rapid antigen tests and PCR tests are available. No pre-registration by telephone necessary during surgery hours. Costs: PCR test approx. € 110

Dr. Ingeborg Pröll | Sautens
T +43 650 73 77 474

Rapid antigen tests are only available on weekends and after prior registration by telephone.

Free testing of foreign guests at pharmacies in Ötztal is currently not possible. Guests have to pay it themselves. Please ask about the exact fees at the respective pharmacy. Online registration is also not available for foreign guests.

Apotheke Sölden / Dr. Eva Wimmer
T +43 5254 2670
Mon-Fri, from 04:45 pm
Registration required due to limited testing capacity.
Rapid antigen test; for Austrian guests, billing with e-card.

5. Departure

Thank you for your stay in the Ötztal. If you need a free antigen rapid test to leave the country, our test centers in the Ötztal are available for you.

HERE you can find out which travel regulations for returning to your home country apply in the event of a travel warning for Tirol.

6. Health: What to do in case of illness?

If you develop symptoms of a COVID 19 illness (dry cough, fever, shortness of breath, loss of the sense of smell and/or taste, etc.) during your stay, please call the health hotline 1450. Additionally, please inform the host immediately about it. Isolate yourself until you have received information on how to proceed through the health hotline 1450.

HERE you will find more information about what happens if you get sick during your holiday.

FAQs: Frequently asked questions

Hotels and accommodation businesses will be open for tourist accommodation from 19 May 2021.

No, public transport in Tirol or in Ötztal follows the regular timetable. In all means of public transport and at the stops, it is compulsory to wear an FFP2 mask and to maintain a 1 meter safety distance.

Further information can be found under the following links:

ÖTZTALER VERKEHRSBETRIEBE - bus line

TIROL VVT - Tirol's public transport

ÖBB - Austrian Railways

INNSBRUCK Airport

If you develop symptoms of a COVID 19 illness (dry cough, fever, shortness of breath, loss of the sense of smell and/or taste, etc.) during your stay, please call the health hotline 1450. Additionally, please inform the host immediately about it. Isolate yourself until you have received information on how to proceed through the health hotline 1450.

You will find detailed information on this question HERE.

Here you can also find further helpful answers to frequently asked questions:

COVID-19 Dashboard, Tirol Werbung

Case Numbers, travel warnings and the traffic situation at a glance.
 

More details

“Stop Corona“ app

Your companion if you are on holidays in Austria: details about the app & download link
 

More details

tirol.at

Safe hospitality: the most important questions & answers concerning Covid-19
 

More details

austria.info

The most important questions and answers about skiing and winter holidays in times of Corona
 

More details

Despite the greatest possible accuracy, we cannot guarantee completeness and correctness of data. The communication channels provided by Ötztal Tourismus in no way replace official information channels or legal regulations. Since the situation concerning travel warnings can change very quickly, please inform yourself about the currently applicable regulations at the Ministry of Foreign Affairs in your home country.

#takecare

If you have any questions, please contact us by phone T +43 57 200 200 from Monday to Saturday, 8:00 am - 5:00 pm, Sundays & public holidays, 9:00 am - 5:00 pm; by e-mail at soelden@oetztal.com or on our social network pages. (Facebook | Instagram)

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