FAQ & Refund

*On the two main days of the Electric Mountain Festival at the Giggijoch (Thu, 3.4.2017 & Fri, 4.4.25), an increased rate applies to all tickets including 2 days.

With a 3-day ski pass, skiing in the Ötztal knows no limits (ski areas): The Ötztal Super Skipass is valid in all ski resorts of the Ötztal. These include Sölden, Obergurgl-Hochgurgl, Vent, Hochoetz-Kühtai, Niederthai and Gries.More info about the Ötztal Super Skipass.  

The validity of the ski pass depends on the length of time purchased. Day passes are valid only on the day of purchase, while multi-day passes are valid for the number of consecutive days booked. Some special passes, such as the 5 in 7 or 6 in 8 pass, offer flexibility within a certain time period. 

Yes, Sölden offers special group rates for groups of 20 people or more. To the discounts and conditions for groups.

Yes, there are discounts for children, teenagers, seniors and people with a disability of at least 60%. More about the discounts.

Yes, for beginners there are special ski passes that offer access to selected easy slopes. These passes are usually cheaper and allow beginners to practice on the easier routes. To the prices. 

The 1.5-day pass is valid from 11:00 am on the first morning and also includes the entire following day. This card is ideal for late-night travellers who want to spend the afternoon on the slopes. The 1.5-day pass is only available at the ticket offices of the Bergbahnen Sölden. 

The 6+ day ski pass includes access to all open slopes in the ski area for the entire validity period. With a six days skipass a free admission to the 007 Elements adventure world and the Top Mountain Motorcycle Museum is also included. Admission to 007 ELEMENTS can be booked in advance here , and the entrance to the motorcycle museum is automatically added to the ski ticket. 

The flexible ticket 5 in 7 allows you to ski on five days of your choice within seven days. Similarly, the flexible ticket 6 in 8 offers the possibility to use the slopes on six days within eight days. These passes offer flexibility for skiers who do not want to ride every single day.

The ski passes are personalized only from the first use on site. From that point on, they are strictly personal and may not be passed on to other persons. The Photo Compare system is used throughout the entire ski area to ensure that the ski pass is only used by the authorised user. Photos are taken when passing the turnstiles, which are checked by our staff. 

Unfortunately, you do not have a right of withdrawal from the purchase of a ski pass, according to §18 Abs 1 Z 10 FAGG. However, if you book your ski pass online, you can also book a cancellation protection upgrade. With this optional protection you have the possibility to cancel your booking free of charge up to five days before the first day of validity if something unforeseen happens. After this time or without cancellation protection, a cancellation or exchange is unfortunately not possible. 

If you have a sports accident in the ski resort of Sölden, you can get a refund for the unused days of your ski pass. It is important that you present the operation protocol of the ski rescue to the ticket office. The refund starts from the day after the accident, but half day tickets and 1-day tickets are not refundable. Please note that the costs for the rescue and maintenance by the slope rescue will be deducted from the refund. A refund is only possible for you as the person concerned, not for accompanying persons.

If you lose your ski pass, there is no replacement. It is important to store the ski pass carefully, as a new pass would have to be purchased in this case. 

After a successful online booking you will receive an order confirmation by e-mail. This contains a QR-collection code, with which you can collect your tickets directly at the ticket machines or the pick-up stations in the ski resort. To the locations.

The rule is: the earlier you book, the higher the discount. The more demand and the closer the date, the higher the price. Particularly popular days are more expensive. An advantage of online shopping: Until five days before the validity date, prices in the online ticket shop are always cheaper than when buying on site. 

The best price you can get is by booking your ticket online early, and as prices are dynamic they will increase with demand. Book early it's worth it! 

The maximum price is the spot price you find in our Price lists .Up to five days before the validity date, prices in the online ticket shop are always cheaper than buying on site. 

You can only cancel or change your order if you have chosen the Cancellation Protection upgrade. This allows you to cancel your booking free of charge up to five days before the first day of validity. Changes without this upgrade or after the deadline are not possible. 

The Cancellation Protection Upgrade allows you to cancel your booking up to five days before the first day of validity without giving any reason. Please inform us of your cancellation request by e-mail to orders@soelden.com, indicating the order number. 

In the online shop you can pay with VPay, Maestro, Visa, Mastercard, Visa Debit and Mastercard Debit. Please note that when using credit and debit cards, a 3D-Secure procedure must be activated. This means that you may need to go through an additional security check, such as "Verified by Visa" or "MasterCard SecureCode". 

Unfortunately, you do not have a right of withdrawal from the purchase of a ski pass, according to §18 Abs 1 Z 10 FAGG. Without a cancellation protection upgrade and after the cancellation period, a refund is not possible, even if the services are not used. 

Vouchers for Sölden can only be redeemed at the ski pass cash desks and not in the online shop.

The exact validity period of your voucher is indicated on the voucher itself. 

Vouchers are usually not personalized and can be redeemed by anyone. 

No, vouchers can currently only be redeemed on site and not in the online shop. 

In Sölden you can generally ski from mid-October to the beginning of May. Thanks to the two glaciers, the Rettenbach and Tiefenbach, Sölden offers a particularly long ski season. The exact opening hours may vary depending on weather and snow conditions.

The Sölden ski area usually opens in mid-October with the first lifts on the glaciers. The entire ski area usually opens from early to mid-November. The exact opening depends on snow conditions and is announced every year in advance.

The Sölden ski area offers a total of 144 km of slopes, which are spread over 31 km of blue, 63 km of red and 27 km of black slopes. In addition, there are 23 km of ski routes. This means that Sölden offers the right terrain for all skill levels, from beginner slopes to demanding descents.

The general terms and conditions (GTC) of the Bergbahnen Sölden regarding ski tickets can be found HERE.

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