FAQ & Refund

1.1                   These house rules apply - provided that visitors have been duly informed of them or have been given access to them, and provided that no express exceptions are specified with regard to the respective event - to all “events” organized by “Bergbahnen Sölden” (consisting of Ötztaler Gletscherbahn - Gesellschaft mbH & Co. KG Sölden – Tirol [FN 21369a], Skiliftgesellschaft Sölden - Hochsölden GmbH [FN 37680m], and Schilifte Gampe, Ötztaler Gletscherbahn KG [FN 19665w]) organizes, either alone or jointly in a consortium (“ARGE”) with Ötztal Tourismus (a public-law corporation).

1.2                   All spectators and other persons authorized to attend the event (hereinafter referred to simply as “visitors”) are required, particularly for safety reasons, to carefully read and comply with the following instructions and regulations set forth in these house rules. No later than upon use of the accreditation, admission ticket, and/or (in the event that no regular ticketing is offered for an event) upon entering the event grounds, the visitor confirms knowledge of the house rules and their applicability.

1.3                   The “event grounds” include the areas used for holding the event (including areas for side events), whether indoors (e.g., in restaurants, event centers, etc.) or outdoors (in natural settings or at artificially created/demarcated event venues). The house rules therefore apply without restriction to all visitors who are on the event grounds or wish to enter them. In the event that entry and security checks are required for an event, visitors enter the event grounds upon passing through the security checks at the entrance and exit upon passing through the exit.

1.4                   These rules and regulations apply from the time visitors begin entering the event grounds until the time the last visitor has left the event grounds following the event.

1.5                   These rules are intended, in particular, to

• prevent danger to or harm of persons and property,
• ensure that all legal and regulatory requirements are complied with during the event,
• protect the event grounds and the environment from damage and contamination,
• ensure the smooth running of the events,
• protect the personal rights and commercial interests of visitors, participants, athletes, artists, organizers, or other involved parties.

2.1                   All persons entering the event grounds must comply with the instructions of the police, the fire department, security, crowd control, and emergency medical services, as well as the stadium announcer, if applicable. Anyone who intentionally or negligently fails to comply with these instructions may be removed from the grounds by security, crowd control, or the police.

2.2                   Admission to the event grounds is permitted - unless free admission applies - only with a valid admission pass (e.g., ticket, accreditation, ski pass, etc.). The admission ticket loses its validity if the spectator leaves the event grounds during the event, unless the organizer has established a procedure for re-entering the event grounds with the admission ticket (e.g., rescan of the admission ticket, marking with a stamp, or similar). Admission with counterfeit admission tickets will be denied and reported to the authorities without exception.

2.3                   Organizers are free to conduct admission and security checks at all entrances to the event grounds for all events. Upon request, proof of identity must be provided in an appropriate manner.

2.4                   Upon entering the event grounds, every visitor is required to present their admission pass to security and order maintenance personnel without being asked and, upon request, to hand it over for inspection or to provide proof of eligibility in another manner. The obligation to present identification also applies while on the event grounds if requested by security and order maintenance personnel. In the event of refusal, admission will be denied or the visitor will be removed from the event grounds without any refund of the ticket price.

2.5                   Security and order maintenance personnel are authorized to search individuals intending to enter the event for dangerous or otherwise prohibited items. The search extends to the person’s clothing as well as any containers they are carrying and may also be conducted using technical aids. Upon request, the search of a person must be conducted by members of the security and order service of the same gender.

2.6                   Security and order maintenance personnel are authorized to deny access to the event grounds to individuals who refuse to be searched or who, due to their specific personal condition, could jeopardize the objectives of the house rules listed in Section 1.5 (e.g., due to alcohol or drug use). The same applies to individuals who attempt to bring dangerous or otherwise prohibited items onto the event grounds. In such cases, there is no entitlement to a refund of the admission fee.

2.7                   The following items are prohibited; in cases of doubt, the decision regarding the permissibility of items brought onto the premises rests with the responsible security and order service or the event organizer.

2.7.1            Items and substances of any kind that are prohibited by law (e.g., narcotics);

2.7.2            Pyrotechnic devices of any kind;

2.7.3            Objects designed to strike, slash, cut, or be thrown;

2.7.4            Items bearing promotional, commercial, racist, far-right, sexist, homophobic, provocative, offensive, irreverent, religious, or political messages, as well as those likely to damage the event’s reputation (e.g., banners, signs, flyers). Furthermore, any advertising activities - even if only indirect - aimed at exploiting the event’s media attention without being an event sponsor accredited by the organizer (so-called “ambush marketing”) are expressly prohibited. Such items or activities may be removed or prohibited by security and order maintenance personnel at any time;

2.7.5            Any poles made of wood (except those with a maximum length of 100 cm and a diameter of less than 1 cm) or metal. Other poles, such as flagpoles or selfie sticks, with a length of 1.20 m or more and a diameter greater than 1 cm. Canes or other walking aids may only be brought in by persons with mobility impairments as essential support;

2.7.6            Bulky items of any kind - unless otherwise specified below - (e.g., strollers, bicycles, scooters, walkers), with the exception of assistive devices for people with disabilities in the designated areas. If strollers and sleds are permitted pursuant to a separate directive, they may not be brought into grandstand seating areas and must not at any time block walkways and/or obstruct other visitors. Sleds may only be pulled on the event grounds without exception; riding them on the grounds is not permitted. The organizer expressly assumes no liability for strollers and sleds brought onto the premises. Furthermore, sleds and strollers must be used when going downhill in such a way that other visitors are not endangered or injured. In case of doubt, sleds or strollers must be carried. In the event of a clearance or evacuation, sleds and strollers may not be used any further due to the high risk of tripping and injury to other visitors and must be parked outside the flow of visitors. In such cases, small children must be carried. The organizer and its security and crowd control staff may, for safety reasons (e.g., inclement weather, excessive crowds), prohibit the use of sleds and strollers at any time;

2.7.7            Weapons and ammunition of any kind;

2.7.8            Any glass containers (e.g., jars, bottles) and cans; alcoholic beverages of any kind;

2.7.9            Bottles, containers, and similar items made of materials other than glass (PET, etc.) with a capacity of 0.5 liters or more.

2.7.10        Laser devices (laser pointers) and items that generate excessive noise (e.g., megaphones and air horns);

2.7.11        Drones or other flying objects (operating or flying drones or other flying objects from outside the event grounds is also prohibited);

2.7.12        Animals of any kind. Exceptions may be made for service dogs or guide dogs. Police dogs brought for official duty are also exempt from this prohibition;

2.7.13        Other dangerous objects of any kind.

4.1                   Caution: The event grounds include alpine terrain! Visitors must adapt their behavior, clothing, footwear, and equipment to the specific conditions of the natural terrain, which may be wintry. In such cases, be prepared for winter conditions (cold, wind, snow, ice). Please exercise particular caution when walking in ski boots (if permitted), as there is a risk of slipping on slippery surfaces. Entering cordoned-off areas or leaving the marked visitor zones is strictly prohibited (there is a risk of death from falls, avalanches, etc.).

4.2                   Visitors are specifically advised that, at certain events, the noise level may be very high even when all guidelines are followed, posing a risk of hearing damage or other health hazards. Visitors must take appropriate protective measures on their own initiative. This applies in particular to children - for whom their respective guardians are responsible for ensuring protective measures are taken - and to individuals with sensitive hearing.

4.3                   The organizer assumes no liability of any kind for damages resulting from failure to follow the instructions of the responsible security and order maintenance personnel or the organizer.

4.4                   Accidents, damages, and injuries must be reported to the organizer immediately.

5.1                   Any violation of the house rules - and in particular any behavior that jeopardizes safety - entitles the organizer or the security and order maintenance personnel on duty to remove the person violating the house rules from the event grounds. The organizer expressly reserves the right to assert any other (additional) claims (e.g., claims for damages).

5.2                   Criminal offenses and violations of other public law regulations will be reported to the authorities.

6.1                   The visitor acknowledges that, at events, journalistic audio and video recordings may be made, which will subsequently be used (television and radio broadcasts, photos, videos, audio, etc.; see Section 9 of the Data Protection Act, hereinafter “DSG”). If the visitor is captured or recorded during or in connection with the event in visual, audio, or photographic recordings authorized by the organizer for television, radio, the Internet, film, print media, etc., they hereby agree that these images or recordings may be stored, used, and exploited for commercial purposes by the organizer and/or other authorized parties (e.g., television stations) without compensation and without any temporal or geographical restrictions, using any current or future technical means, provided that such use does not unduly infringe upon the visitor’s personal interests. In this context, the organizer is entitled to grant third parties rights of use to the aforementioned recordings.

6.2                   Photos and videos may be taken at some events, which may depict participants, athletes, artists, and visitors. These images, along with information regarding the recording (e.g., event, location, date, and the names and contact information of the individuals depicted), are processed for internal documentation purposes on the one hand and for public communication regarding the event on the other. For details, please refer to the organizers’ privacy policies:

• Bergbahnen Sölden: www.soelden.com/en/data-privacy-statement-bbs
• Ötztal Tourismus: www.soelden.com/en/data-privacy-statement-bbs

6.3                   The visitor acknowledges that, for the safety of all and to address violations of the law or breaches of the house rules, the organizer may conduct video surveillance of the spectator areas throughout the entire event grounds. This is permitted under Section 12(3)(2) of the Data Protection Act (DSG), as the video recordings are necessary for the preventive protection of persons or property in publicly accessible locations subject to the organizer’s right to manage the premises. The video recordings will be automatically deleted after no later than 72 hours, unless they are required for specific reasons to fulfill protection and evidence-preservation purposes or for transmission to a competent authority, a competent court, or law enforcement agencies.

6.4                   Visitors are prohibited from transmitting, in whole or in part, audio and/or video material, descriptions, results, and/or statistics of the event via the Internet, radio, TV, or other current and/or future media technologies, or from assisting others in carrying out such activities. Visitors are only permitted to take photographs, films, videos, or other audio/visual recordings of events for private use. Any commercial use of such recordings is strictly prohibited.